Help Desk

We prioritize customer privacy and discretion at SmokeFair. All shipments are carefully packaged in plain cardboard boxes, completely concealing the nature of the contents, which include glass pipes and smokeware. Our shipping labels do not mention SmokeFair, and we take extensive measures to ensure that our packages remain discreet.

We ship our packages in standard shipping boxes, either a plain brown box or a USPS priority mail box. There are no visible labels or markings on the outside of the package indicating the brand or have words "SmokeFair".

Regrettably, your credit card statement will show the name "SmokeFair". This cannot be altered, and we apologize beforehand for any inconvenience it may generate.

Our shipping staff typically takes 1-3 business days to package your order. After that, the shipping speeds vary depending on your location. To get an estimate of how long shipping will take to your area, check the estimated package arrival tracker located at the bottom of any product page.

Please be aware that the speed at which your package is delivered by the postal carrier and the time it takes for our staff to process and ship your order are two separate factors. Shipping speed refers to how quickly the carrier transports your package across the country. Processing time, on the other hand, represents the duration it takes for our shipping and warehousing team to handle all orders for the day, conduct quality checks on every item, package them securely, and hand them over to the postal carrier.

Notify us of any broken or defective products within 48 hours of their arrival. Please refrain from returning these items. Instead, reach out to our customer service team as soon as possible, and we will gladly assist you.

Unused item(s) can be returned within 30 days of placing the order. However, please note that if the product has been used, even once, we will not be able to accept the return.

If you need to return an item because of an incorrect size or gender, simply sign in to your account and visit our Return Portal.

If you need to return an item because it is the wrong size or gender, please email a photo of the unused item or unopened box to contact@smokefair.com. Once we receive the photo, we will promptly send you a free return label and the correct item(s). Please note that we can only accept returns within one month of the package delivery date.

Unfortunately, our current shipping solution cannot generate pre-paid shipping return labels for international customers.

All International Purchases are FINAL and non-refundable.

If an item is found to have been used during inspection, it will be immediately disposed of. Replacement or refund will not be possible for the used item, and we will also take necessary measures to prevent any future orders from the customer's account.

Notify us of any broken or defective items within 48 hours of receiving your shipment.

If you need assistance, don't hesitate to email our support team at contact@smokefair.com. We are here to help you.

In the event that you have purchased Route Shipping Insurance with your order, kindly proceed to this link to initiate a claim pertaining to an order that has been damaged during transit.

If the glass you received is broken, kindly provide clear images of the break through email for our verification and to facilitate the replacement process.

For items that you suspect might be defective, our team will initially attempt to troubleshoot the issue with you or alternatively, we may direct you to the original manufacturer for further assistance.

Received the tracking number in an email along with a tracking link. However, upon clicking on the link, the system indicates that the tracking number is not found. What is going on?

Once your order is fully packaged, our shippers generate and assign a shipping label to you. At the exact moment, our system sends you an email confirming the tracking number. The tracking number will only be valid once our shippers hand over the package to the postal carrier, who then scans it into their system. This typically occurs at around 6pm EST every day, but you may receive the tracking email a few hours earlier! Check back in a few hours (within 12 hours of receiving the tracking confirmation email) to see your tracking information.

If more than 48 hours have passed since you received your tracking e-mail and your tracking link is still invalid, kindly send our team an e-mail.

Membership in Smoke Fair's Digital Family grants you exclusive access to offers and discounts.

We frequently offer flash Sales, Limited-time Discounts, significant markdowns on clearance items, and our Exclusive Benefits members receive early access to these Alerts!

Access exclusive discount offers delivered straight to your Inbox, saving you time and effort from searching for coupon codes online.

Ah No! We are sorry! We understand the inconvenience caused and apologize for the error. Although rare, mistakes can happen as we are human.

If the item you desire is no longer available after purchase, we offer the option to exchange it for a product of equal or greater value, up to $10 more. Alternatively, we can provide you with store credit for future purchases, allowing you to choose any item you wish.

In the absence of any communication within 3 business days, an electronic gift card will be issued to you for the full value of your order, along with an additional $10. This will allow you to conveniently create a new order whenever you prefer.

Regrettably, we are unable to Hold or reserve products.

If an item becomes unavailable, we prioritize a first-come-first-serve approach to ensure fairness for all customers. However, we offer the option to receive email notifications when the item is back in stock, allowing you to stay updated on its availability.

Once you place an order with us, your payment or banking information is securely encrypted according to the Payment Card Industry Data Security Standard (PCI-DSS). This encryption ensures that your information is kept safe and protected. After the transaction is completed, your information is permanently deleted from our systems. We prioritize your security and do not store any payment or banking information, so there is nothing to delete if requested.

For more information, please see our site's Privacy Policy.

The Best way to get in touch with us is via Email ( please include your order number in the subject).

If you need faster reply, you can call us or Text us at 1-888-555-Smok.

Email us @ hello@smokefair.com

We make every effort to address customer inquiries promptly, prioritizing requests based on their reception order.